Contact Us

Contact Information

All official correspondence and inquiries directed to Dama N.V. may be submitted through the following designated communication channel:

• Email: [email protected]

All communications submitted via the aforementioned address shall be received, logged, and processed in accordance with the established internal procedures of Dama N.V. It is requested that all correspondence be formulated in a clear and concise manner, with full account details provided where applicable, in order to facilitate efficient processing of the inquiry.

Help & Support

A dedicated customer support service is maintained by Dama N.V. for the purpose of addressing inquiries, resolving disputes, and providing assistance in relation to account management, technical matters, and general platform usage. All support requests are handled in accordance with the customer service protocols outlined below.

Customer Service Protocols

Upon receipt of a support inquiry, an acknowledgment shall be issued to confirm that the request has been successfully received and registered within the support management system. Each inquiry is assigned a unique reference identifier, which shall be provided to the submitting party for the purpose of tracking the status of the request.

All support requests are assessed and categorised in accordance with their nature and complexity. Priority classification is applied to ensure that matters of an urgent or regulatory nature are addressed in an expedited manner. The confidentiality of all submitted information is maintained in strict compliance with applicable data protection legislation.

Response Time Standards

Response times are determined by the nature and classification of the inquiry submitted. The following standards are observed by the customer support team of Dama N.V.:

• Standard Inquiries: A response shall be provided within a period not exceeding forty-eight (48) hours from the time of receipt of the inquiry during standard business operations.
• Technical Issues: Inquiries of a technical nature shall be acknowledged within twenty-four (24) hours, with a resolution or progress update communicated within seventy-two (72) hours, subject to the complexity of the matter.
• Urgent or Compliance-Related Matters: Inquiries classified as urgent or pertaining to regulatory and compliance obligations shall be escalated and addressed with priority, with an initial response issued within twenty-four (24) hours of receipt.

It is noted that response times may be subject to variation during periods of elevated inquiry volume or in circumstances beyond the reasonable control of Dama N.V. In such instances, every reasonable effort shall be made to communicate anticipated delays to the affected parties in a timely manner.

Dama N.V. is committed to ensuring that all customer service interactions are conducted in a professional, impartial, and transparent manner, in full accordance with applicable regulatory requirements and internal governance standards.