Responsible Gaming

Our Commitment

Dama N.V., the licensed operator of casino-24.ie, is firmly committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognized by the Company that gambling, while intended as a form of entertainment, may present risks to vulnerable individuals. Accordingly, it is the policy of Dama N.V. to implement comprehensive measures designed to prevent problem gambling, protect minors from accessing gambling services, and provide adequate support to those who may be adversely affected by gambling-related harm.

All operational procedures maintained by casino-24.ie are conducted in full compliance with applicable licensing conditions and regulatory frameworks governing the provision of online gambling services. The welfare of registered players is regarded as a primary obligation, and the minimization of gambling-related harm is treated as an integral component of the Company's corporate responsibility framework.

Warning Signs

It is advised that players periodically assess their gambling behavior against recognized indicators of problematic gambling activity. The following behavioral criteria have been identified as potential warning signs requiring serious consideration:

• Persistent preoccupation with gambling activities, including the frequent planning of future gambling sessions or the recollection of past gambling experiences to an excessive degree.
• A demonstrated need to wager progressively larger sums of money in order to achieve the same level of satisfaction or excitement previously attained at lower stakes.
• Repeated unsuccessful attempts to reduce, control, or cease gambling activity, accompanied by feelings of restlessness or irritability when such attempts are made.
• The utilization of gambling as a primary means of escaping personal difficulties, relieving feelings of anxiety, depression, or distress, or coping with adverse life circumstances.
• Engagement in dishonest conduct — including misrepresentation to family members, friends, or associates — for the purpose of concealing the true extent of gambling involvement or financial losses.
• Continued participation in gambling activity despite the occurrence of significant financial, professional, social, or interpersonal consequences directly attributable to such activity.

Self-Ban Options

casino-24.ie provides registered account holders with access to a range of voluntary exclusion and account restriction tools. These mechanisms have been made available in accordance with responsible gaming obligations and may be activated at the request of the account holder at any time.

Voluntary Self-Exclusion: A formal self-exclusion facility is made available to players who determine that a temporary or permanent cessation of gambling activity is required. Upon the activation of a self-exclusion, access to the player's account is suspended for the duration specified, and promotional communications are discontinued for the period of exclusion. Requests for self-exclusion may be submitted directly through the account management interface or by contacting the customer support department.

Account Cooling-Off Period: Players may request the temporary suspension of their account for a defined period without the requirement to initiate a formal self-exclusion. This facility is intended to provide a period of reflection during which account access is restricted.

Permanent Account Closure: Where a player determines that permanent exclusion is the appropriate course of action, a request for the irreversible closure of the account may be submitted. Upon the processing of such a request, the account shall not be reopened under any circumstances.

It is the responsibility of the account holder to ensure that requests for self-exclusion or account restriction are submitted through the appropriate channels. The Company undertakes to process all such requests in a timely and confidential manner.

Gaming Limits

A comprehensive suite of financial and temporal limitation instruments is made available to all registered players through the account settings section of the platform. The utilization of these tools is encouraged as a proactive measure for the management of gambling expenditure and time.

Deposit Limits: Players are permitted to establish maximum deposit thresholds applicable on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall take effect immediately. Requests to reduce an existing deposit limit are processed without delay. Requests to increase or remove a deposit limit are subject to a mandatory review period prior to implementation.

Loss Limits: Maximum loss thresholds may be configured to restrict the total amount of funds that may be lost within a defined time period. These limits are calculated on the basis of net losses sustained during the applicable period.

Wager Limits: Individual stake limits may be applied to restrict the maximum amount wagered on any single bet or game round within a specified period.

Session Time Limits: Players may establish maximum time limits governing the duration of individual gaming sessions. Upon the expiration of the configured session limit, access to gaming activity shall be suspended until the commencement of the following period.

Reality Check Notifications: Periodic notifications may be configured to alert the player to the amount of time elapsed during an active gaming session, thereby facilitating informed decision-making regarding continued play.

All limitation requests are to be submitted through the designated responsible gaming section of the player account portal. It is recommended that players review their configured limits on a regular basis.

Help & Assistance

It is acknowledged that certain individuals may require professional support in addressing gambling-related difficulties. Players who believe that their gambling behavior has become problematic are strongly encouraged to seek assistance from qualified organizations specializing in the treatment and management of gambling addiction.

Professional support services for problem gambling are available through national helplines, charitable organizations, and certified counseling services. Such organizations provide confidential advisory services, structured self-help programs, cognitive behavioral therapy, and referrals to specialist treatment facilities. Services are typically provided on a confidential basis and may be accessed free of charge.

Players experiencing financial difficulties as a consequence of gambling activity are encouraged to seek guidance from independent financial counseling services, which are equipped to provide assistance in the management of debt and the restructuring of personal finances.

It is recommended that individuals concerned about their own gambling behavior, or the gambling behavior of a family member or associate, make contact with a recognized problem gambling support organization at the earliest opportunity. Early intervention has been demonstrated to be a significant factor in the successful management of gambling-related harm.

Contact Us

All inquiries pertaining to responsible gaming policies, account restriction tools, self-exclusion procedures, or related matters may be directed to the designated responsible gaming department of casino-24.ie. Correspondence submitted through the following channel shall be treated with strict confidentiality and addressed in accordance with applicable regulatory requirements.

Responsible gaming inquiries: [email protected]